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FREQUENTLY ASKED QUESTIONS
GENERAL
REWARDS PROGRAM
Orders get processed immediately and take anywhere from 2-3 business days to complete.
Your order will arrive to you in 3-5 business days after your order is processed.
PREORDERS: Shipping takes approx. 15-21 business days from date of purchase for preorder times. Once your item is shipped, you will get a confirmation email with your tracking information. You will receive your items in 3-5 business days from when it is shipped.
PLEASE NOTE: Due to international delays in shipping due to COVID-19, we may experience delays in shipping. Thank you for your continued patience during this time!
Once your order has shipped, you are automatically sent an email with tracking details. You are also able to check the status of your order through logging into your account.
If you have any questions about an item or your order please visit Customer Care (javascript:void(0))& fill out a contact form. Please include your Order Number if applicable.
It is our goal that all of our items are of quality and to make sure our customers love our products. However, if for any reason you need to make a change, we are happy to offer size only exchanges for all unused, unworn items with original tags attached within 7 days of receipt of your item.
Please visit Returns & Exchanges (javascript:void(0))for more details.
Although we offer attaintable fashion items & trends, we are committed to maintaining sustainability - where available. Because of this, we offer limited quantities in stock. Once an item is out of stock, that's it.
However, here is what you can do to let us know you are interested in a restock: If the item is still online, you may go to the item and enter your email to be notified once the item is available via restock/pre-order.
Should there be overwhelming demand per restock requests, we may restock items via pre-order.
PREORDERS: Shipping takes approx. 15 business days from date of purchase for preorder times. Once your item is shipped, you will get a confirmation email with your tracking information. You will receive your items in 3-5 business days from when it is shipped.
While we support all genders & gender identities, LEOA is created by women, for women and our clothing items represent this core value. We do have a unisex collection scheduled for F/W 2023
Sign up for the VIP list (javascript:void(0))to subscribe to the email newsletters and/or text message updates (optional, text & data rates may apply). Emails/Texts include new arrivals, restocked items and exclusive offers.
Be sure to follow @leoafashion on Instagram to stay updated!
If none of our other options has not helped to solve your query then please visit Customer Care (javascript:void(0))to contact us & send an email.
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